So the agent said the helper did not turn up at the airport in Myanmar. I was aghast and was in total disbelief. Normally the agents will mobilize the helpers about 2 weeks before they are due to travel to Singapore. So I was very surprised when this agent told me the news only the day before the helper was due to arrive. It was totally unprofessional. I was unhappy and said refused to continue using their services, which resulted in even more unbelievable information.
The agent was supposed to refund the full fees to us. Staff A at the branch we went to for the settlement said that the system did not show us placing more than $100 deposit when we actually paid the fees in full. Staff A then called Staff B who handled our case at another branch which has since closed. Staff B said the system is wrong and that she will handle our refund, adding an instruction not to talk to Staff A further.
Staff B then told us it would take a few days to prepare the refund. It took 2 weeks, with regular calls, for the refund to be ready. The best part was that the refund was in 2 parts - a $100 cheque and the rest in cash. I told my husband that Staff B probably took our cash payment and used it for personal reasons instead of reporting it to the agent. I was very glad that I decided to stop using the services of that agent.
We went to several agents in the same building but none had a Filipino transfer helper who can start anytime. At the end, we caved and said we can accept Indonesian. But all the Indonesians who were present at the agencies refused to accept our offer because our kids appeared hyper active.
At the end, we asked Xavier to choose an agent. He did and lo and behold, that agent had an Indonesian transfer helper who has previous experience working in Singapore, looking after 3 kids. Seemed perfect so we made our offer immediately. That equated to almost another 2 weeks of waiting before her work permit was ready and she could join us.
To be continued.....is the suspense killing or irritating you yet?
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